Customer Service refers to the support and assistance provided to customers before, during, and after purchasing a product or service. It encompasses various activities aimed at ensuring customer satisfaction, addressing inquiries, resolving issues, and facilitating a positive overall experience. Customer service can be delivered through different channels, including phone, email, live chat, social media, and in-person interactions. The primary goal is to meet customer needs and expectations, fostering loyalty and repeat business. Effective customer service often involves active listening, empathy, problem-solving skills, and timely communication. It plays a crucial role in building a company’s reputation and can significantly impact overall business success.
An Advanced Tech Solutions Company has recently been selected as the official technical support provider for Microsoft Surface devices across Spain and Portugal. This exclusive accreditation allows them to deliver…